Reports To: Operations Manager

"A mind built for excellence. A spirit built for service."

What does a File Manager with Paul Davis do?

Receive and open new claims
Answer and field telephone calls in a professional and upbeat manner
Receive and assist with staffing issues daily
Maintain professional appearance and conduct of the operation
Liaise and communicate with customers, clients, vendors
Receive and handle invoices, correspondence
Collecting receivables on current accounts
Assist in ensuring margins and performance metrics are met
Monitor and maintain inventory of supplies

Why The Team Needs You? If you love helping people in their time of need, this is the job for you. We will need you to build foundational relationships based on trust, actively listen, and find ways to support a team to oversee several projects simultaneously. We also want a fun personality that enjoys getting results with others.

Why Join The Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider.

Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision: To provide extraordinary care while serving people in their time of need.

Mission: To provide opportunities for great people to deliver Best in Class results.

Team Compensation and Benefits:

One on One mentorship
Full orientation program
Access to Paul Davis University and regular training opportunities
Benefits after three months and sick days with flexible schedule
RRSP matching

Team Qualifications (Requirements):

3-5 years office experience
Excellent verbal and written communication skills
Strong interpersonal skills
Ability to effectively present information in one-on-one, small or large group situations to customers, homeowners and employees in the organization
Demonstrated ability to solve problems and make prudent decisions
Strong knowledge of MS Office, RMS and Xactimate

Skills Desired of Team Member:

Self-motivated to get results
Loves working with staff, clients and trades
Effectively schedules ahead while maintaining flexibility
Thrives under high performance environments
Excellent interpersonal skills
Is succinct and professional with written communication
Enjoys taking care of others in their time of need

Compensation: $20.00 - $26.00 per hour

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.